mypensionID - my digital ID
2.3star
341 reviews
50K+
Downloads
Mature 17+
info
About this app
mypensionID enables you to communicate with your pension provider using a combination of biometrics and liveness techniques. It confirms and authenticates personal identity to official validated documents. All within minutes.
Using innovative and proven mobile technology and biometrics, mypensionID offers a secure and convenient way for you to keep your pension scheme data up to date, ensuring you never lose touch with your pension pots and control the information you receive. You own and are in control of your data.
HOW TO REGISTER
If you have received an invitation letter from mypensionID, all you need to do is follow the onscreen instructions to onboard with mypensionID. You’ll need the 12-digit Unique Security Code from the letter and you’ll need to verify your identity with a selfie and a valid government issued photo identity document (passport, driving licence or national ID card).
After you’re set up, you can create a 5-digit passcode to log in faster in future.
THE BENEFITS
•Log in quickly and securely
•Instant verification - no interruption to your pension payments
•Saving you time and hassle - No need to send documents through the post
•Update your details as they change
•Call us straight from the app to speak to an adviser or use live chat function
•Update all pension schemes that you belong to (providing they are registered with mypensionID).
The average person has 9 jobs in their working life. Updating pension providers with new address details can be a cumbersome process, or one that is treated as low priority, and often leads to individuals losing track of their benefits. When it’s hard to find a moment for those small but important jobs, mypensionID is here to help. It’s fast, convenient secure, with built-in security technology to keep your details safe and private.
KEEPING YOU SAFE ONLINE
We use the latest online security measures to protect your personal information and your privacy. This includes preventing connections from the app on devices that we think have been tampered with.
Your unique biometric details are converted into a non-identifiable biometric key that can only be matched to you.
Your data is encrypted at rest and in transit.
Using innovative and proven mobile technology and biometrics, mypensionID offers a secure and convenient way for you to keep your pension scheme data up to date, ensuring you never lose touch with your pension pots and control the information you receive. You own and are in control of your data.
HOW TO REGISTER
If you have received an invitation letter from mypensionID, all you need to do is follow the onscreen instructions to onboard with mypensionID. You’ll need the 12-digit Unique Security Code from the letter and you’ll need to verify your identity with a selfie and a valid government issued photo identity document (passport, driving licence or national ID card).
After you’re set up, you can create a 5-digit passcode to log in faster in future.
THE BENEFITS
•Log in quickly and securely
•Instant verification - no interruption to your pension payments
•Saving you time and hassle - No need to send documents through the post
•Update your details as they change
•Call us straight from the app to speak to an adviser or use live chat function
•Update all pension schemes that you belong to (providing they are registered with mypensionID).
The average person has 9 jobs in their working life. Updating pension providers with new address details can be a cumbersome process, or one that is treated as low priority, and often leads to individuals losing track of their benefits. When it’s hard to find a moment for those small but important jobs, mypensionID is here to help. It’s fast, convenient secure, with built-in security technology to keep your details safe and private.
KEEPING YOU SAFE ONLINE
We use the latest online security measures to protect your personal information and your privacy. This includes preventing connections from the app on devices that we think have been tampered with.
Your unique biometric details are converted into a non-identifiable biometric key that can only be matched to you.
Your data is encrypted at rest and in transit.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
Ratings and reviews
2.2
317 reviews
Terry Crookes
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September 20, 2021
Edited September 2021. Decided to try again after the update. This time it actually worked but not without its quirks. Lighting seems to be an issue, requires strong even light or it does not detect your face. Passport scanning is even more sensitive. Scanned mine then refused to scan my wife's. July 2020 Useless, same as last year. All I get is "oops can't detect your face". Current model of Android phone, plenty of light, even tried different backgrounds. Total waste of time.
12 people found this review helpful
Jeremy Jones
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June 14, 2022
Total disaster..... Apparently successfully completed on either 2 or 3rd attempt ( no definitive 'successfully verified' box... ) Sometimes both positive and negative step advice. Photo was a nightmare, too dark, too light, blink, don't move ( over a minute?), I found out I was successful via email the day after. Easier to fill a form in and mail it!!! The 'big tick' if successful box the developer states happens did not happen for me. Does not work the way they state.
9 people found this review helpful
mypensionID
June 14, 2022
Dear Mr Jones
If successful registration the app displays a big tick and screen saying, congratulations. You cannot see your dashboard without this screen. If you require support please contact our online team. The screen is part of the programme and would be impossible for it not to appear.
Alan McLennan
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May 14, 2024
I tried to use this app in 2022, and failed miserably, so was very apprehensive about trying again. After manually uninstalling the old version (the app should have been able to manage this - instead, it just saw that the app was already installed), and installing the latest version it was all good, even to my mobile in Australia. Highly recommended !!
What's new
Based on feedback, we've improved some of our user flow to help people look after their pensions
App support
phone
Phone number
+441243608635